Privacy policy

Last Updated: October 5, 2026

At Dekore Wave, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, and share information when you visit our website, place an order, or contact us in Pakistan.

1. Information We Collect

We may collect the following information:

Personal details: Your name, email address, phone number, billing address, and delivery address.
Order information: Products purchased, payment method, payment confirmations, and transaction history.
Customer support details: Messages, photos, and other information you provide regarding inquiries, damaged products, or replacement requests.
Account information: Login details and preferences if you create an account.
Website usage information: Your IP address, browser type, device information, and pages visited.

2. How We Use Your Information

We use your information to:

Confirm, process, and deliver your orders within Pakistan.
Communicate order updates and respond to inquiries.
Handle product concerns and replacement requests.
Process payments through the payment services available at checkout.
Improve our website, products, and customer experience.
Send promotional communications with your consent where required.
Prevent fraud and comply with applicable laws in Pakistan.

3. Information Sharing

We may share relevant personal information with:

Courier and delivery partners: To deliver your orders and contact you regarding delivery.
Payment providers: To process and verify payments.
Website and service providers: To support hosting, store operations, customer service, and analytics.
Marketing partners: Where applicable, to support advertising, subject to your choices and applicable requirements.
Legal authorities: When disclosure is required by law or necessary to protect our rights and prevent fraud.

4. Cookies

Our website uses cookies and similar technologies to remember preferences, support shopping features, understand website traffic, and support marketing where applicable.

You can manage or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

5. Data Security and Retention

We take reasonable measures to protect your information from unauthorized access, loss, or misuse. However, no online system is completely secure.

We retain information for as long as necessary to fulfill orders, provide support, maintain required business records, resolve disputes, and meet applicable legal obligations.

Although our business serves customers in Pakistan, some website and technology providers may store or process information outside Pakistan.

6. Your Choices and Requests

You can contact us to:

Ask about the personal information we hold about you.
Request corrections to inaccurate contact or account details.
Request deletion of information we no longer need to retain.
Unsubscribe from promotional communications.

We may verify your identity before processing a request. Some information may need to be retained for legal, transaction, or recordkeeping purposes.

To submit a request, email dekorewave@gmail.com. Essential order and service messages may still be sent after you unsubscribe from marketing.

7. Changes to This Policy

We may update this Privacy Policy when our practices or applicable requirements change. The latest version will be available on this page with an updated date. Additional notice will be provided where required.